Ovum Voice: a vision of the future 
Europe update
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This report analyzes the future of voice services in Europe between now and 2017.

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Published:
March 2008

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Dear Colleague,

With increasing focus on broadband and data services, telecoms operators need not forget one key service in their portfolio: voice. 

Voice still generates the vast majority of operators' revenues today. However, traditional voice services are in decline; with falling tariffs, decreasing line growth and competition from new alternatives such as Voice over IP (VoIP). 

This report explores the European market with an emphases on volumes (of minutes) and revenues up to 2017.

'Voice: a vision of the future - Europe update'
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Some key findings:

  • Voice call volumes will continue to rise. This growth will be driven by a seemingly insatiable appetite amongst Europeans to talk. Mobile is clearly the driver of this growth (in part at the expense of fixed telephony) by enabling voice communication in far more settings. Broadband applications (particularly VoIP) will capture more traditional fixed and mobile voice minutes by 2017. 
  • Voice call revenues peak in 2008, and decline thereafter. Fixed revenues are in perpetual decline, a trend that started some time ago. Mobile (non-VoIP) call revenues will peak in 2009. Fixed VoIP revenues will increase by almost  four times in the 2007-2017 decade, while mobile VoIP revenues will grow from a small base to reach a 6% share of total voice revenues by 2017.
  • The number of total voice connections will increase over the period from 1,195 million in 2007 to 1,462 million by 2017. Note that by 2017 the rate of growth will have slowed significantly, implying it may have peaked in ten years' time or just beyond the timeframe of this study. 
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